This Privacy Policy explains how Goblins & Gunslingers ("GNG", "we", "us", or "our") collects, uses, and shares information about you when you visit our website at goblinsandgunslingers.com (the "Site"), play our online card game, or interact with our products and services (collectively, the "Services"). By using the Services, you agree to the collection and use of information in accordance with this Policy. This Policy should be read alongside our Terms of Service and EULA.
1. Information We Collect
We collect information in the following ways:
- Account information: When you create an account, we collect your email address, a username or display name, and an authentication credential. Passwords are stored in hashed form by our authentication provider -- we never see or store your plaintext password.
- Gameplay data: As you play, we store data tied to your account such as your card collection, decks, match history and results, progression, achievements, and virtual currency balances (Ore).
- Purchase information: When you buy Ore, cosmetics, or physical products, our payment processors collect and process your payment details. We do not receive or store full payment card numbers. We retain a record of the transaction (such as the item purchased, amount, date, and a processor reference) for order fulfillment, support, and accounting.
- Communications: If you contact us for support, subscribe to our newsletter, or link a third-party account (such as Discord), we collect the information you provide, including your email address and message contents.
- Automatically collected information: When you use the Services, we and our providers automatically collect certain technical data, including your IP address, browser and device type, operating system, referring pages, and interactions with the Site. This is collected through server logs, cookies, and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Create and maintain your account and authenticate you when you sign in
- Operate, provide, and improve the game and Site, including saving your progress and syncing it across devices
- Process purchases, deliver digital and physical products, and provide customer support
- Send you transactional messages (such as account, purchase, and security notices) and, where you have opted in, newsletters and promotional updates
- Detect, prevent, and respond to fraud, cheating, abuse, and security incidents
- Understand how the Services are used so we can improve them
- Comply with legal obligations and enforce our Terms of Service and EULA
3. Cookies and Local Storage
We use cookies and browser local storage to keep you signed in, remember your preferences (such as light or dark mode), maintain your game session, and understand how the Site is used. Some of these are necessary for the Services to function; others help us improve them. You can control or clear cookies and local storage through your browser settings, though disabling them may affect how the Services work.
4. How We Share Information
We do not sell your personal information. We share information only in the following circumstances:
- Service providers: We share information with vendors who perform services on our behalf, including cloud hosting and database providers, our authentication and backend provider, payment processors, and email delivery providers. These providers are permitted to use your information only to perform services for us.
- Payments: Payments are processed by third-party payment processors (such as Stripe, and Steam for purchases made through the Steam client). Your use of their services is subject to their own privacy policies.
- Other players: Certain information, such as your public username and gameplay results, may be visible to other players through leaderboards, match results, or multiplayer features.
- Legal and safety: We may disclose information if required by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect the rights, property, or safety of GNG, our users, or the public.
- Business transfers: If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Services. We may retain certain information after account closure where necessary to comply with legal obligations, resolve disputes, prevent fraud and abuse, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
6. Your Rights and Choices
Depending on where you live, you may have the right to access, correct, export, or delete the personal information we hold about you, and to object to or restrict certain processing. You can:
- Access and update most account information directly in your profile settings
- Unsubscribe from marketing emails using the link in any such email; note that we may still send you transactional messages related to your account
- Request access to or deletion of your personal information by contacting us at the address below
We will respond to verified requests as required by applicable law. We will not discriminate against you for exercising these rights.
7. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you are under 18, you may use the Services only with the involvement and consent of a parent or guardian. If you believe a child under 13 has provided us with personal information, please contact us and we will take steps to delete it.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect your information, including encryption in transit and hashed storage of credentials. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.
9. International Users
We are based in the United States, and our providers may process and store your information in the United States or other countries. If you access the Services from outside the United States, you understand that your information may be transferred to, stored, and processed in a country whose data protection laws may differ from those of your own.
10. Third-Party Links
The Services may contain links to third-party websites and services, such as Discord, social media platforms, and payment providers. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify registered users by email or in-game notification. Your continued use of the Services after changes are posted constitutes acceptance of the updated Policy.
12. Contact
Questions or requests regarding this Privacy Policy or your information? Contact us at goblinsandgunslingers@gmail.com.